TRSA recently concluded its 33rd Annual Professional Management Institute (PMI) at the University of Maryland. The PMI curriculum provided attendees with a mix of industry-specific education in a classroom setting, plus hands-on learning through a pair of plant tours, culminating with Session II PMI students taking the Certified Professional Laundry Manager (CPLM) exam.

Both sessions kicked off the week of Aug. 7 with lectures and group exercises covering topics specific to the linen, uniform and facility services industry, such as soil sort, wash-aisle equipment, scheduling and managing workflow, managing quality control and production efficiency, safety awareness, inventory control, customer service ...