The idea of “predictive maintenance” centers on tracking machinery and system use. This can give laundry operators a close estimate of when various parts are likely to fail. Then they can act in advance to repair or replace these parts, thus avoiding costly downtime. These programs have gained favor in recent years with linen, uniform and facility services operators, according to several industry sources we contacted.

Some may credit this idea to the late business analyst, author and educator Peter Drucker. He’s recognized with having originated the idea that “You can’t manage what you can’t measure.” Christopher Stammer, president and ...