If the last year taught us anything, it’s that we need to get better at solving problems. There isn’t an organization still standing that didn’t have to pivot in some way and overcome major challenges quickly to deal with the disruption triggered by the pandemic.

Yet the best way to solve problems during a crisis is far different than what is most effective for the day-to-day concerns that we face. The issue is, we often confuse the two different scenarios and may default to a problem-solving method that actually hinders innovation and squashes our organization’s potential.

That’s right…how you choose ...