Winds of change—driven partly by COVID-19, but also by long-term shifts among the end users of textiles—are blowing through the linen, uniform and facility services industry. The resulting market volatility has had an impact on every commercial launderer, including Prudential Overall Supply, which marks its 90th anniversary this April. Textile Services recently toured Prudential’s Riverside, CA, plant to see how the company is faring amid these changes by diversifying its product lines, expanding direct sales and taking other steps to meet the needs of its customers.

“In times of conflict or stress, there’s always opportunity,” says President Chris Welch, during ...