Sometimes boosting employee engagement requires a major mid-course correction.

For example, consider the case of MODRoto, a manufacturer of plastic laundry carts based in Madison, IN. J.R. Ryan, who took over as the company’s president and COO in early 2016, says improving the personnel situation there has required significant changes in management, along with the implementation of new programs aimed at improving employee engagement.

“There have been a lot of new things. It’s seems to have an impact,” Ryan says. MODRoto is a division of Tingue, which is also the parent company of TBR Associates, the ...