When we learned of a major plant expansion in southwest England by CLEAN, a leading British laundry operator, our interest was piqued. We figured many of the challenges that laundry operators in the United Kingdom (UK) are facing are similar to those confronting U.S. operators. In essence, while markets in both countries are growing, the challenges associated with industry consolidation, staff recruitment/retention, implementing technological advances and other issues are similar on both sides of the Atlantic. Below are some answers to questions on those topics and others that we recently put to Jason Miller, CEO of CLEAN.

Q. Your ...