Editor’s note: Nancy Benoudiz recently joined TRSA’s staff as director of advertising. She has 15 years’ experience in print and online ad sales, most recently as classified sales manager for the Society for Human Resource Management (SHRM) in Alexandria, VA. There, she oversaw a $7 million program of online classified sales/recruitment advertising for SHRM’s online and magazine classified venues. To help TRSA members, advertisers and prospects get to know Benoudiz, we asked her some questions about the new position: 
 
What’s your approach to customer service?
 
Customer service to me is critical to the success ...