Reino Linen Service’s plant in Brownstown, MI, has elevated the idea of continuous improvement to a fine art. Recent moves range from acquisitions of new machinery to textile testing for hygiene and boosting hourly pay to “above market” rates. These and other efforts have enabled this 92,000-square-foot (8,457-square-meter) plant southwest of Detroit to focus on “best in class” quality and efficiency.

When asked if this facility, which in 2022 joined the St. Charles, IL-based Healthcare Linen Services Group (HLSG), leverages its status as a high-quality, high-volume operator to bring in new business, Sean Flanders, HLSG’s VP of operations, north region ...