U.S. hoteliers and laundry operators can learn a lot from their British cousins on converting customer-owned goods (COG) laundry services to rental plans. That was the message that two United Kingdom (UK) consultants brought to a recent TRSA webinar titled “Why UK Rental Linen Leads and How the U.S. Can Follow.”

Panelists included a U.S. independent operator, Mike Benik, CFO of People’s Linen Service, Keene, NH. His company has pioneered such conversions and rented to first-time hotel and resort outsourcers in New England states such as Vermont and New Hampshire. Benik told the online attendees that hoteliers in his region ...