For an industrial uniform supplier, your ability to deliver both the quality and quantity of garments that you contract for is critical. That’s particularly true for independent operators with a limited ability to win accounts based on price.

For “the Clays,” that is, the owners of a three-generation family business founded in 1972 as Rentwear Inc. in North Canton, OH, the idea of implementing some form of automated identification process for tracking uniform deliveries and pickups stretches back 20 years. An early interest by company founder Roger Clay and his sons Chris, Dan and Tadd centered on radio frequency identification ...