TRSA recently aired a webinar titled, “Conflict Resolution for Managers.” The hour-long session an Oct. 7 was hosted by Guy Harris, master trainer and coach with The Kevin Eikenberry Group, Indianapolis, a consulting company with a focus on leadership and learning.

Harris kicked off the webinar by defining conflict resolution as a plan for securing mutually agreeable future behaviors and interactions. He then outlined the key goals to solving conflicts in the workplace:

• Solve the business problem — the goal of workplace conflict resolution.
• Remove sources of threat — identify the likely ...