Artificial intelligence is invading the business world. Companies of all sizes are experimenting with ChatGPT and similar programs to improve their performance in areas such as sales optimization, inventory management, business planning, customer service and fraud detection.

“Artificial intelligence is enabling a new way of working, communicating and sharing information throughout all business operations,” says Jake Maymar, VP of Innovation at the Glimpse Group, a technology company working with generative AI. “It is a new age dawning that will extend the technological advances that began a few decades ago when the computer replaced the printing press.”

The benefits of AI ...