When you have a winning formula in your business that works year after year, you better have a good reason for getting away from it. Coca Cola learned that lesson the hard way in the mid-1980s when it threw out its classic product for something “new and improved” with disastrous results. Innovation is a great thing, but only when it works in harmony with what’s made your business a success. 
 
In our industry, Unitex Textile Rental Services five years ago developed a system of laundering at a new plant next door to its headquarters in Mount Vernon ...