Given the range of products and services that linen, uniform and facility services companies provide to customers, these companies naturally use an array of best practices common to each sector. However, there are issues, such as timely/accurate deliveries, quality, billing transparency and—perhaps most importantly—regular communications with customers—that cut across all sectors, including food and beverage (F&B), healthcare, hospitality and industrial launderers. Textile Services recently queried laundry execs in each of these areas to find out what they’re doing to ensure customer satisfaction.

PRINCIPLES & PRACTICES

For Jim Buik, president of the Roscoe Co., Chicago, an industrial launderer, contract renewals ...