The RSR webinar, a recent overview of a training program co-sponsored by TRSA and Performance Matters, opened with a simple yet critical idea: to equip route service representatives with practical tools to improve performance, strengthen customer relationships and drive measurable results in a demanding service environment.

The webinar delivered a focused preview of the RSR QuickStart training module. The program includes 52 brief (4-5-minute) videos that blend real-world experience with structured learning strategies designed for immediate impact (click bit.ly/RSRTrain1 for details). The videos are designed to give new route service representatives (RSRs) a quick overview of the essential skills ...