The other day I was having a coaching session with a client, a business owner, and one of his key employees. In previous conversations with the employee, I learned that her stress level was high and her feelings of appreciation were low.

This came as a surprise to the owner. He knew that they were having communication problems (the reason I was coaching them) but he didn’t know that her level of dissatisfaction was so great or that leaving had even crossed her mind.

The one thing you can count on when employment picks up and people have options, many ...