Like many laundry operators, Antonio Casillas, general manager of Southern Oregon Linen Service (SOLS) and his team go the extra mile to make sure that the 10 hospitals that the co-op laundry services are satisfied with the work SOLS does. However, rarely have we seen an operator that does more to leverage teamwork by embracing the idea that his staff are more than just “employees.”

“I am 100% in on the fact that this is a family,” says Casillas, who worked his way up over nine years from the soil room to top management. “I spend more time with these ...