Let’s get this straight. Charles Hawkins does not have a one-track mind, though you might think he does. His thoughts seem to be tunneled (no pun intended, you’ll see in the next paragraph) into equipment maintenance. Or, maybe he wakes up every morning, asking himself, “What can we do to make sure our plant is tip-top shape and running smoothly?”
 
Hawkins, you see, is the supervisor of technical support for TRSA member Pellerin Milnor Corp. (get the tunnel reference?). He is a graduate of TRSA’s Production Management Institute, and chair of the TRSA Management Maintenance Institute Task ...