The leaders of Superior Health Linens’ Batavia, IL, plant, take a simple but effective approach to boosting their market share in the hyper-competitive Chicagoland market for healthcare textiles: invest in the plant, but at the same time, take care of your people.

Textile Services recently visited Superior Health Linen’s Batavia plant, which is located about 43 miles west of downtown Chicago. General Manager Fadi Rihani told us he sees the plant’s ability to thrive as inextricably linked to the satisfaction level of its roughly 100 employees. Naturally, that means ensuring their safety and comfort on the job. But clear and ...