RFID technology might not be what first leaps to mind when you think about ways to improve customer service related to your industrial laundry. For Swiss Cleaners a midsize, industrial laundry based in Rockville, CT, the customer service potential comes first in every business calculation. This family business is about to celebrate its 100th anniversary. When fourth-generation owner and President Bruce Kloter thinks about what keeps them going strong, it comes down to one simple truth: “We understand that customers expect their orders to be delivered clean, on time and error free. Customers don’t really care how we process a ...