Miriam Avila, production team leader for Roscoe Co., Chicago, and Wesley Rowe, service team leader, recently spoke at a TRSA webinar on the programs that Roscoe has in place to lead, coach and incentivize its team members. This article is a recap of that discussion, which is available for purchase online at www.trsa.org/store.
 
Avila and Rowe have a combined total of roughly 38 years of experience at Roscoe, with Avila clocking in at 22 and Rowe with 16 years at the company. Avila joined the Roscoe Co. back in 1994, with no laundry industry experience, working her ...