Like your companies and teams in the linen, uniform and facility services industry as whole, TRSA’s 14-member staff have faced challenges in last two years unlike any that have come before in our 109-year history. The COVID-19 pandemic and the attendant disruption of the economy as well as office systems had a profound impact across the U.S. and beyond. Yet, if you judge by net promoter scores—both for laundry operators and suppliers—your TRSA staff worked through these issues to earn its highest ratings ever: 72 from operators and 69 from supplier partners. Any score above 50 is considered very good ...