It’s been a challenging couple of years for Faultless Healthcare Linen, a regional laundry operator based in Kansas City with two plants in St. Louis. After a new plant in the Gateway City was opened in 2012, Faultless was notified three years later of an eminent-domain process that would require them to move. Then on April 3, 2017—the rough equivalent of 9/11 for Faultless—three of the company’s employees died in a boiler explosion caused by a blast at a nearby cardboard box manufacturer. Through it all, Faultless President and CEO Susan Witcher says a proactive approach to planning, training and ...