Tender Care Systems Inc., a Chicago-based hospitality launderer, embraces a management philosophy based on its 5 Guiding Principles: 1) Team Safety/Satisfaction; 2) Highest Quality Laundering; 3) On-Time Delivery; 4) Responsive Customer Service; and 5) Reliable Information (i.e., data).

While each principal is critical to Tender Care’s success, the fifth undergirds the success of each of the others, says Vice President Jake Spielman. “We have put in a very extensive tracking system here,” Spielman says. Programs include an in-house software system that tracks barcodes on each cart of customer-owned (COG) hotel flatwork, including delivery information. There’s also a Spindle productivity-tracking system ...