Question: How many laundry operators would stop what they’re doing and head out to a competitor’s plant to fix a tunnel washer, press or washer/extractor so their competitor could resume its processing of textiles for their customers? How many laundry operators would even be asked such a question?
 
Answer: Paul Jewison would.
 
Most operators would hesitate, and rightfully so. But not Jewison, general manager of Textile Care Services, a Rochester, MN-based healthcare and hospitality launderer that recently went private. What may surprise you is that Jewison doesn’t help his competitors just because it’s a ...