Like any professional, a route service representative (RSR) who spends his or her days driving a step van or other linen, uniform or facility services vehicle, needs a highly developed skillset to minimize the risk of on-the-job incidents.

Stephen Jenkins, vice president of health and safety for Cintas Corp., Mason, OH, sums up the challenge this way, “Driving is a skill learned over time,” he says. “Drivers cannot improve their skills without ongoing training and feedback.” Few would dispute the need for training, including RSRs with decades of “on the road” experience because even veteran drivers can fall into bad ...