At the start of this decade, our industry had the unfortunate reputation of being “behind the times.” 
 
Our embrace of technology, particularly in light of the advancing IT revolution of the late 1990s, was weak at best. But in the past six years, textile service companies have implemented innovative technologies throughout their operations. With that change, though, has come a reliance on these technologies. Unfortunately, there is a growing void in our industry of well-qualified individuals to work on and install these systems. It’s our responsibility as an industry to fix this problem, and I pledge TRSA’s ...