For decades, experts in employee attraction, retention and engagement have conveyed the importance of “good managers” in the ongoing pursuit of a top-performing and highly engaged workforce. Companies such as Gallup Inc. have made it part of their mission to understand and provide insights into the complexities of the employer-employee relationship, as well as all of the contributing factors that determine what “success” looks like for both parties. While there are many dynamics that influence an employee’s decision to join or stay with an organization, according to James K. Harter, Ph.D., with Gallup, at least 75% of voluntary turnover is ...