Bates Troy Inc., Binghamton, NY, recently joined 25 other laundries across the United States in receiving certification from the Healthcare Linen Accreditation Council (HLAC). As a longstanding member of TRSA, Bates Troy was involved in the early discussions at TRSA that set forth the HLAC standards—so gaining accreditation was a proud moment for the company. Other stories in Textile Rental have addressed issues such as how HLAC accreditation benefits healthcare marketing efforts. This article will consider the hurdles involved in the certification process, and how Bates Troy brought this effort to a successful conclusion.
 
Laying the groundwork ...