A growing number of companies, from Phelps Uniform in Iowa to Halifax Linen in North Carolina, have adopted radio frequency identification (RFID) tracking for their garments and flatwork goods. You can count HandCraft Services Inc.’s new outpatient medical plant in Richmond in this category as well, but with a twist—in the packout area you see a roughly 30-by-15-foot bin system that rises nearly to the ceiling. 
 
To a visitor, the bin system looks like a giant metal-enclosed stack of copper-colored Jenga blocks. Large quantities of HandCraft’s healthcare linens for the company’s 700-800 clinic customers are stored here ...