I contacted over 25 CEOs and HR directors, representing more than 200 textile service plants, for this article. Our industry has had no benchmarking and no historical data on employee retention to use, which begs the question—when is there “too much turnover,” and what can a laundry do about it? Moreover, this topic requires each individual member’s organization—regardless of size—to make distinctions between hourly and management employees and voluntary vs. involuntary terminations.
 
Up close and personal
 
An owner/operator with one plant can walk the floor to see firsthand what the employee retention level is ...