Below are excerpts of an interview with John Fortino, a service manager for Cintas Corp. in Gilroy, CA. Fortino joined the U.S. Navy in 1987. Over the next 26 years, he rose through the ranks before retiring as a lieutenant in 2013. He was in line to head up a department at a Veterans Administration hospital in Palo Alto, CA, when a Cintas representative contacted him regarding opportunities in the workwear service business. A series of interviews followed, and soon after, Fortino accepted a post with Cintas in his hometown of Gilroy. This article highlights Fortino’s transition from serving as ...