Roughly 12 years ago, Textile Care Services (TCS) based in Rochester, MN, landed a new client—a nursing home that previously had operated an on-premise laundry (OPL). Its water had turned hard and also contained rust, which stained many of its linens. So the nursing home had no choice but to outsource this service.
 
That’s when problems erupted.
 
Many employees who worked in the nursing home’s OPL preferred to keep it operational, mainly because they didn’t want to change jobs, explains Paul Jewison, president and CEO at TCS, which services the healthcare and hospitality sectors ...