After more than 50 years as an operator in this industry and four years as TRSA president and CEO, I’ve had tremendous opportunities and experiences. There are many accomplishments, for which I’m proud, but perhaps highest among them is what I have been able to do to help textile service companies and their employees improve themselves through education. It’s been nearly 20 years since a team of dedicated TRSA volunteers and I launched the Production Management Institute (PMI). Today PMI is such a vital part of our industry that it’s hard to imagine that at the beginning there were those ...