During my career as a textile services operator, my biggest joy was building a business by making it stronger, more profitable and having it become a benchmark for the industry. Two years ago I was fortunate enough to get that opportunity again when I was hired to be TRSA’s president and CEO. My hope was to lead a renaissance for TRSA, one that would reshape the association to better serve its members in this new century. 
 
Now, after two years of hard work by volunteer members, our leadership and staff, we are beginning to see the emergence ...