A research and guidance document for hotels and linen services now available in TRSA’s online store advises on best practices for improving hotel laundry and linen efficiencies. Lodging Linen Loss Reduction Guide and Benchmarking Study provides key metrics for evaluating hotels’ performance and quality, ultimately to maximize guest satisfaction.

Developed largely from a TRSA Hospitality Conference presentation in February 2020 by Steve Miller, vice president, Victor Kramer & Co., the publication’s loss-reduction section covers:

• Identifying warning signs. Explains how to calculate cost per occupied room (CPOR), clean pounds per occupied room (POR) and serving ratios. To investigate why ...