Few would argue that 2023 has included a number of challenges for linen, uniform and facility services companies. While businesses such as restaurants and hotels are bouncing back strongly from the COVID-19 pandemic, inflation has driven up costs and tight supplies of certain commodities, such as fleet vehicles, have added to the day-to-day challenges of serving customers and pursuing business growth.

In times like these, it’s often longtime staff that pitch you out of a production jam, land that new account, smooth over a customer issue, and more, while keeping morale high with strong employee engagement and a dedication to ...