What is ‘Process Improvement’?
 
I’m sure most of you have heard this phrase before. It’s a very common term in my line of work, and I catch myself using it daily when talking to clients, co-workers, friends—even strangers. In fact, I’ve used it so many times over the years that I forget to explain what it is. So, what does “process improvement” really mean?
 
Let’s start with the basics. According to Webster’s Dictionary, a process is “a series of actions or operations,” and an improvement is “something that enhances value.” So, when we combine ...