In today’s dicey economic climate, customer service is now more critical than ever. With that in mind, Textile Rental recently interviewed a panel of operators to discuss trends in customer service in the healthcare sector. They include David Potack, vice president of sales and marketing, Unitex Textile Rental Services, Mount Vernon, NY; Judy Reino, president, Reino Linen Service Inc., Gibsonburg, OH; Scott Reppert, CEO, Superior Health Linens LLC, Madison, WI; and Carey Scurria, director of customer service and sales, United Hospital Services LLC, Indianapolis. Highlights of this discussion appear below.
 
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