Some vendors, including smaller companies based abroad, may face challenges in meeting the Environmental, Social and Governance (ESG) expectations of companies based in the West. Laundry operators should pursue enhanced partnerships, coupled with enforcement efforts, to ensure that standards are consistently met.

That was the rough consensus that emerged from interviews with several industry leaders that we contacted for this article. As with your own staff who sometimes may fall short of expectations, operators should work with vendors to ensure that they’re not only meeting your requirements for quality and delivery times, but that they’re treating their people and the ...