Billy Wagg settled on a life in the linen, uniform and facility services industry around the age of 13. At that time, he began sweeping floors after school at the family-owned Wagg’s Linen & Uniform in Orillia, ON, Canada. Aside from musing about his odds of success in the National Hockey League, Wagg never looked back. By the time he took over the company in March 2015 after eight years in various management roles, even the arrival of new babies couldn’t deter Wagg from helping a customer in need.

BORN TO RUN WAGG’S

“This is a funny story,” says ...