Photo: © Park Hyatt Philadelphia

In recent decades, textile service companies have lost a significant share of the work in hotels for off-site processing of sheets and towels. Why is that and how can companies regain this business?
 
Why they let it go, I think many textile rental companies have not had the patience to deal with executive housekeepers. They’re too demanding, they’re too finicky. They always think of how their mothers used to iron sheets and pillowcases, with a crease and everything in it. So you get some of these old-style European executive housekeepers, who ...