The commercial launderer, watching his favorite sports team win on Sunday, may think he’s escaping from work. 
 
Actually, he’s seeing the results of the approach he should take Monday morning when he tries to build his own work team for winning performance —but probably won’t.
 
It’s what builds a “group” into a true high-performance team. Championship sports teams know it. So do the casts of hit Broadway shows, as well as our incomparable military. 
 
But most commercial laundry owners don’t know it, and it’s costing them dollars, customers and good employees.  ...