Wouldn’t it be great if everyone on your team always got along, communicated well, shared information freely, quickly discussed and resolved challenging issues, and stayed focused on getting results?

If you are like most of the managers I meet in my work, you quickly answered yes to the above question. You also realize that the utopian view of workplace behavior defined in that question rarely exists. Not only do you realize the situation above is rare, you also know that conflicts are an inevitable part of workplace behavior and that unresolved conflicts can become a major barrier to ...