I want to begin with a sincere thank you to all of our committee leaders, Board members and other volunteers who helped to make 2019 a banner year for TRSA. With this base of support, there’s no limit to the progress we can make to help our industry thrive. Below, I’ve highlighted a few examples of positive developments that TRSA contributed to this year—aided by our volunteers. Two key areas include:

Advocacy—This is perhaps the most crucial function TRSA performs—if lawmakers or regulators are careless, our businesses can quickly disappear. Fortunately, under the leadership Vice President of Government ...