Above and Beyond Service Award

TRSA’s Above and Beyond Service Award recognizes an individual service rep, team of service people, or an entire company for exceptional attention to customer needs.

Ideas for Member Nominations | Previous Winners | Nomination Form

Acts of truly above and beyond service are rare. Some are one-time efforts outside the normal course of business to address a customer emergency or pressing need. More often, such acts are part of the normal course, but are especially responsive, empathetic or pleasantly surprising to customers, setting a higher standard for others to follow. Nominations should be 300 words or less.

Nominations for this and all Industry Awards are welcome throughout the year, closing for 2024 judging (all except Lifetime and Years of Service) Nov. 30, 2023.

Questions can be directed to awards@trsa.org.

Ideas for Operator Member Nominations
  • Customer survey indicates near unanimous sentiment that linen or uniform service company has excellent corporate culture and its personnel are experts
  • Extra steps a given route rep or team have taken to help customers on a daily basis, including times of weather or other emergencies, such as a power outage.
  • Investigation of customers’ rented textile inventory to prove their needs can be better served with less
  • New technology that a service team or company has implemented that’s had a measurable and significant impact on improved customer satisfaction.
  • Outstanding record of customer retention rates.
  • Training programs or other initiatives that have had a demonstrated positive impact on customer service as reflected in surveys or other metrics.
Ideas for Supplier Partner Member Nominations
  • Achievements and efforts (similar to those of Operators listed on the left) in Associates’ own businesses
  • Products/services provided to Operators to facilitate achievements and efforts such as those listed above
  • Assist customer’s recovery from accident or natural disaster
  • On-site service providers help perform functions other than those related to the product they support
  • Provide customers with needed inventory/support during off-hours

Previous Operator Member Winners

2023: Steve Marsh, Wildman Business Group, Warsaw, IN
Drew Skolar, ImageFIRST, Clifton, NJ
Tim West, Sparkle Uniform and Linen, Bakersfield, CA
Executive Team, Halifax Linen Service, Roanoke Rapids, NC 
Scot Marsh, Max I. Walker Uniform Rental, Omaha, NE 
Jaye Park, Emerald Textile Services, San Diego, CA
2021: Huebsch Services, Eau Claire, WI
2020: Alsco Inc., Kent, WA
2020: United Laundry Services, Honolulu, HI
2019: Huebsch Services, Eau Claire, WI
2019: Brianna Widmark, Miller’s Textile Services, Wapakoneta, OH
2019: Mission Linen Supply, Santa Barbara, CA
2017: Up-to-Date Laundry,  Baltimore, MD

High-ranking ImageFirst customer advocate Drew Skolar received 2023 award for exceeding numerous key performance indicators

Previous Supplier Partner Member Winners

2023: Mark Brim, Brim Laundry Machinery, Hutchins, TX
LinenMaster, Vero Beach, FL, Darleen Capen, company
Foltex USA, Columbia, SC, Chris Northcutt, Chris Williams, company
Nicolas Legault, Gurtler Industries, Terrebonne, QC, Canada
Brian Madonia, Ecolab Textile Care, St. Paul, MN
Foltex USA, Columbia, SC, Arnaud Henraud, Mark Simoneau, company
Rick Woods, Gurtler Industries, Independence, MO 
Jim Stiles, Lavatec Laundry Technology, Huntsville, AL 
LinenMaster, Vero Beach, FL
Mace Lenhart, Medline Textiles, Northfield, IL 
UNX Industries, Greenville, NC
A1 American, Pacoima, CA
2021: John Frazier, Luis Sanchez, Ecolab Textile Care, St. Paul, MN
2021: Foltex USA, Columbia, SC, Chris Williams, company
2021: Joe Valdez, Gurtler Industries, S. Holland, IL
2021: Leo Gastelum, Norchem Corp., Los Angeles, CA
2021: Venus Group, Fort Lawn, SC
2020: Gerard O’Neill, American Laundry Systems, Derry, NH
2020: Foltex USA, Irmo, SC
2019: David Rinella, Colmac Industries, Colville, WA
2019: Jimmy Stokes, Ecolab Textile Care, St. Paul, MN
2019: Farley Salmon, Sigmatex-Lanier Textiles, Suwanee, GA

Complicated aerial folder installation at Buffalo, NY Morgan Services facility (including window removal, power line shutdown, machine disassembly) reflects why Foltex was honored in 2023.

Nomination Form

PLEASE NOTE: Nominate today for 2024 award

  • Nominee Information

  • Nominator Information