Above and Beyond Service Award

TRSA’s Above and Beyond Service Award recognizes an individual service rep, team of service people, or an entire company for exceptional attention to customer needs.

Ideas for Member Nominations | Previous Winners | Nomination Form

Acts of truly above and beyond service are rare. Some are one-time efforts outside the normal course of business to address a customer emergency or pressing need. More often, such acts are part of the normal course, but are especially responsive, empathetic or pleasantly surprising to customers, setting a higher standard for others to follow. Nominations should be 300 words or less.

Nominations for this and all 2023 Industry Awards (all except Lifetime and Years of Service) close Dec. 30, 2022.

Questions can be directed to awards@trsa.org.

Ideas for Operator Member Nominations
  • Customer survey indicates near unanimous sentiment that linen or uniform service company has excellent corporate culture and its personnel are experts
  • Extra steps a given route rep or team have taken to help customers on a daily basis, including times of weather or other emergencies, such as a power outage.
  • Investigation of customers’ rented textile inventory to prove their needs can be better served with less
  • New technology that a service team or company has implemented that’s had a measurable and significant impact on improved customer satisfaction.
  • Outstanding record of customer retention rates.
  • Training programs or other initiatives that have had a demonstrated positive impact on customer service as reflected in surveys or other metrics.
Ideas for Supplier Partner Member Nominations
  • Achievements and efforts (similar to those of Operators listed on the left) in Associates’ own businesses
  • Products/services provided to Operators to facilitate achievements and efforts such as those listed above
  • Assist customer’s recovery from accident or natural disaster
  • On-site service providers help perform functions other than those related to the product they support
  • Provide customers with needed inventory/support during off-hours

Previous Operator Member Winners

2022: Halifax Linen Service, Roanoke Rapids, NC, Executive Team
2022: Max I. Walker Uniform Rental, Omaha, NE, Scot Marsh 
2021: Emerald Textile Services, San Diego, CA, Jaye Park
2021: Huebsch Services, Eau Claire, WI
2020: Alsco Inc., Kent, WA
2020: United Laundry Services, Honolulu, HI
2019: Huebsch Services, Eau Claire, WI
2019: Miller’s Textile Services, Wapakoneta, OH, Brianna Widmark
2019: Mission Linen Supply, Santa Barbara, CA
2017: Up-to-Date Laundry,  Baltimore, MD

2019 Operator Winners of Above and Beyond: Brianna Widmark (Miller’s Textile Services) and Sarah Ross (Huebsch Services)

Previous Supplier Partner Member Winners

2022: Foltex USA, Columbia, SC, Arnaud Henraud, Mark Simoneau, company
2022: Gurtler Industries, Independence, MO, Rick Woods
2022: Lavatec Laundry Technology, Huntsville, AL, Jim Stiles
2022: LinenMaster, Vero Beach, FL
2022: Medline Textiles, Northfield, IL, Mace Lenhart
2022: UNX Industries, Greenville, NC
2021: A1 American, Pacoima, CA
2021: Ecolab Textile Care, St. Paul, MN, John Frazier, Luis Sanchez
2021: Foltex USA, Columbia, SC, Company and Chris Williams
2021: Gurtler Industries, S. Holland, IL, Joe Valdez
2021: Norchem Corp., Los Angeles, CA, Leo Gastelum
2021: Venus Group, Fort Lawn, SC
2020: American Laundry Systems, Derry, NH, Gerard O’Neill
2020: Foltex USA, Irmo, SC
2019: Colmac Industries, Colville, WA, David Rinella
2019: Ecolab Textile Care Division, St. Paul, MN, Jimmy Stokes
2019: Sigmatex-Lanier Textiles, Suwanee, GA, Farley Salmon

Jim Adler, LinenMaster and Jim Stiles, Lavatec, two of the five supplier partner companies honored in 2022 for Above & Beyond Service

Nomination Form

PLEASE NOTE: Nominate today for 2023 award

  • Nominee Information

  • Nominator Information

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