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Above and Beyond Service Award

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TRSA’s Above and Beyond Service Award recognizes an individual service rep, team of service people, or an entire company for exceptional attention to customer needs.

Ideas for Member Nominations | Previous Winners | Nomination Form

Acts of truly above and beyond service are rare. Some are one-time efforts outside the normal course of business to address a customer emergency or pressing need. More often, such acts are part of the normal course, but are especially responsive, empathetic or pleasantly surprising to customers, setting a higher standard for others to follow. Nominations should be 300 words or less.

Questions can be directed to awards@trsa.org.

PLEASE NOTE: The deadline for nominations for this award is Jan. 15, 2020.

Ideas for Operator Member Nominations
  • Customer survey indicates near unanimous sentiment that linen or uniform service company has excellent corporate culture and its personnel are experts
  • Extra steps a given route rep or team have taken to help customers on a daily basis, including times of weather or other emergencies, such as a power outage.
  • Investigation of customers’ rented textile inventory to prove their needs can be better served with less
  • New technology that a service team or company has implemented that’s had a measurable and significant impact on improved customer satisfaction.
  • Outstanding record of customer retention rates.
  • Training programs or other initiatives that have had a demonstrated positive impact on customer service as reflected in surveys or other metrics.
Ideas for Associate Member Nominations
  • Achievements and efforts (similar to those of Operators listed on the left) in Associates’ own businesses
  • Products/services provided to Operators to facilitate achievements and efforts such as those listed above
  • Assist customer’s recovery from accident or natural disaster
  • On-site service providers help perform functions other than those related to the product they support
  • Provide customers with needed inventory/support during off-hours

Previous Operator Member Winners

2019: Huebsch Services, Eau Claire, WI
2019: Miller’s Textile Services, Wapakoneta, OH
2019: Mission Linen Supply, Santa Barbara, CA
2017: Up-to-Date Laundry,  Baltimore, MD

2019 Operator Winners of the Above and Beyond Service Award: Brianna Widmark (Miller’s Textile Services) and Sarah Ross (Huebsch Services)

Previous Associate Member Winners

2019: Colmac Industries, Colville, WA
2019: Ecolab Textile Care Division, St. Paul, MN
2019: Sigmatex-Lanier Textiles, Suwanee, GA

2019 Associate Winners of the Above and Beyond Service Award: Farley Salmon (Sigmatex-Lanier), Jimmy Stokes (Ecolab Textile Care), David Rinella (Colmac Industries)

Nomination Form

  • Nominee Information

  • Nominator Information