Above and Beyond Service Award

TRSA’s Above and Beyond Service Award recognizes an individual service rep, team of service people, or an entire company for exceptional attention to customer needs.

Ideas for Member Nominations | Previous Winners | Nomination Form

Acts of truly above and beyond service are rare. Some are one-time efforts outside the normal course of business to address a customer emergency or pressing need. More often, such acts are part of the normal course, but are especially responsive, empathetic or pleasantly surprising to customers, setting a higher standard for others to follow. Nominations should be 300 words or less.

Questions can be directed to awards@trsa.org.

PLEASE NOTE: The 2020 deadline for nominations for this award are closed.

Ideas for Operator Member Nominations
  • Customer survey indicates near unanimous sentiment that linen or uniform service company has excellent corporate culture and its personnel are experts
  • Extra steps a given route rep or team have taken to help customers on a daily basis, including times of weather or other emergencies, such as a power outage.
  • Investigation of customers’ rented textile inventory to prove their needs can be better served with less
  • New technology that a service team or company has implemented that’s had a measurable and significant impact on improved customer satisfaction.
  • Outstanding record of customer retention rates.
  • Training programs or other initiatives that have had a demonstrated positive impact on customer service as reflected in surveys or other metrics.
Ideas for Associate Member Nominations
  • Achievements and efforts (similar to those of Operators listed on the left) in Associates’ own businesses
  • Products/services provided to Operators to facilitate achievements and efforts such as those listed above
  • Assist customer’s recovery from accident or natural disaster
  • On-site service providers help perform functions other than those related to the product they support
  • Provide customers with needed inventory/support during off-hours

Previous Operator Member Winners

2020: Alsco Inc., Kent, WA
2020: United Laundry Services, Honolulu, HI
2019: Huebsch Services, Eau Claire, WI
2019: Miller’s Textile Services, Wapakoneta, OH
2019: Mission Linen Supply, Santa Barbara, CA
2017: Up-to-Date Laundry,  Baltimore, MD

2019 Operator Winners of the Above and Beyond Service Award: Brianna Widmark (Miller’s Textile Services) and Sarah Ross (Huebsch Services)

Previous Associate Member Winners

2020: American Laundry Systems, Derry, NH
2020: Foltex, Irmo, SC
2019: Colmac Industries, Colville, WA
2019: Ecolab Textile Care Division, St. Paul, MN
2019: Sigmatex-Lanier Textiles, Suwanee, GA

2019 Associate Winners of the Above and Beyond Service Award: Farley Salmon (Sigmatex-Lanier), Jimmy Stokes (Ecolab Textile Care), David Rinella (Colmac Industries)

Nomination Form

PLEASE NOTE: The 2020 deadline for nominations for this award are closed.

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