Clean Show: TRSA and Performance Matters to Launch Training Program

TRSA, in collaboration with Performance Matters, will unveil a new training initiative – RSR Quick Start Training – at the upcoming Clean Show in Orlando, FL. Designed to accelerate onboarding and boost performance, this self-paced four-to-eight-week program equips new Route Service Representatives (RSRs) with the skills and confidence to succeed.

Built around real-world scenarios and guided by industry experts, the program blends hands-on experience with engaging video lessons to ensure mastery of essential responsibilities before progressing to more advanced tasks.

“RSR Quick Start Training streamlines onboarding and equips new reps to deliver great service from day one,” said Blake Montgomery, CEO of Performance Matters. “It helps operators build safer, more customer-focused teams while improving performance and retention.”

Training Highlights

• 52 Structured Training Videos: Sequentially designed to build route skills and reinforce learning.
• Customer-Focused Delivery: Emphasizes timely, accurate service to meet customer expectations.
• Safety First: Covers critical safety practices in facilities, trucks and customer sites.
• Ethics & Core Values: Instills the principles that guide daily decision-making.
• Hands-On Experience: Includes practical training alongside a Route Training Partner.

Featured Video Lessons

Each lesson is short, impactful, and includes a quick quiz to reinforce comprehension. Topics include:

• Start of Day Routine
• Pre- and Post-Trip Inspections
• Safe Lifting and Three-Point Contact
• Loading the Truck
• Service Routine and Invoice Explanation
• Handling Customer Questions
• End-of-Day Routine

Enrollment in the RSR Quick Start Training program is available to TRSA members for $299, while nonmembers may participate for $499. Clean Show attendees will get a discount of $50 by signing up at the Clean Show or enrolling by Aug. 31. Click here to send an email to receive a promo code.

“The RSR Quick Start Training program sets a new benchmark for onboarding in our industry,” said Ken Koepper, director, member and industry relations at TRSA. “We’re excited to showcase it at The Clean Show and encourage attendees to visit our booth (No. 3059) to learn how this program can elevate their route service teams.”