Episode 15 – TRSA Visits Capitol Hill

Welcome to the TRSA podcast. Providing interviews and insights from the linen, uniform, and facility services industry. Most Americans might not realize it, but they benefit at least once per week from the cleanliness and safety of laundered, reusable linens, uniforms, towels, mats and other products provided by various businesses and organizations. TRSA represents the companies that supply, launder, and maintain linens and uniforms. And in this podcast, we will bring the thought leaders of the industry to you.

 

We’re back again with the 15th episode of the Linen Uniform and Facility Services podcast by TRSA sponsored by 6 Disciplines Consulting Services. I’m your host, Jason Risley, the senior editor of digital and new media at TRSA. I want to thank everybody listening out there. If you have suggestions for future episodes, drop me a note at podcasts at trsa.org. TRSA recently held its 9th annual legislative conference on March 27th 28th in Washington DC.

 

Several TRSA operator and associate member companies were honored with awards on the 1st night of the event. And at this year’s TRSA Hill Day, a total of 52 executives visited 77 congressional offices to advocate on behalf of the linen uniform and facility services industry on issues such as the US Department of Labor’s overtime regulation proposal as well as infrastructure improvements. The Hill day began with a breakfast meeting with Republican senators Todd Young and Ron Johnson and closed with a lunchtime briefing from Democratic representative Ben Ray Luhan. For more information on these issues and scheduling visits with your congressional leaders, contact TRSA’s vice president of government relations, Kevin Schwab, at kschwalb@trsa.org. That’s ksch walb@trsa.org.

 

The 2 day event kicked off on March 27th with a keynote speech by Chris Steirewalt, the politics editor for Fox News Channel and host of the Fox News halftime report. Steyrwalt discussed the recent release of the Mueller report and the impact its findings will have on strategy for both the Democratic and Republican parties moving forward. He also took several questions from the crowd. For an update on the latest issues in the nation’s capital, let’s listen in on Steyrwalt’s speech. Who here was surprised by what they read in the attorney general’s report about Russia and Trump.

 

Who was surprised? No one was surprised. Everyone in this room there would be knew that the finding would be for no collusion. Absolutely none. So these were you were skeptical from the start.

 

So I wanna tell you that the rest of the people in this city were very surprised. You’re familiar with the concept of magical thinking or wish casting. The things that we want to be true, we give a higher probability in our own minds of actually being the case. So for Democrats in congress, for some Republicans, certainly for the press and there, it’s not just bias. Yes.

 

There’s liberal bias in the media in the same way that there’s conservative bias in the oil industry. Who go who wants to become a reporter? Right? Who wants to become a journalist? There are people who are from Bethesda, Maryland.

 

There are people who are from, the Upper West Side of New York. Who wants to go into the oil business? Dude’s from Texas. So it yes. There is such a thing as liberal bias in the press, but the greatest bias in the press is for what?

 

Sensational stories for us to talk about and make you listen to us all the time and be terrified to turn your television off. We want you to just be staring at your phone constantly. What awful, shocking thing is going to happen next? So there was a broad expectation that there would be a finding of something and that there would be something to chew on. And instead, what happened was the attorney general came out and said he gave the president a stack of free money.

 

He said, here you go. And he gave it to him in such a way that the president will get 2 weeks where this is the story. The front page of The New York Times had to say on Monday, what, no collusion. And, of course, every time you say it, you have to say it like Trump. You have to say no collusion.

 

0 no collusion. And they had to say it, and so Trump gets a clean one. He gets a clean free shot. This is the best week of Donald Trump’s presidency. No question.

 

The cloud has been lifted. And the thing that was holding back all of this other stuff. Right? If you knew if you let’s say you’re a Republican senator, and you knew that there was a, let’s say, a 1 in 20 chance, a 1 in 50 chance even, that the president was going down, If you thought that, it would affect your risk tolerance. How how much am I gonna risk for this guy?

 

How much am I gonna deal with him? How much am I gonna believe him? He could be vaporized. And now that the vaporization option is apparently off the table, that’s gonna affect how people see him, how democrats deal with him. Now it’s also good for democrats in this way, or it’s certainly good for the democratic leadership, for Nancy Pelosi, for Chuck Schumer, for others.

 

They have been trying to get their members to stop talking about impeachment. They need them to stop talking about impeachment. Impeachment is not fun. It’s not popular. They lived through it when Republicans did it to Bill Clinton.

 

People don’t like it unless you’ve really got the goods. Right? Unless it’s the real deal. So they didn’t want it either. So now they’re off the hook.

 

And so there’s an interesting thing happening and you’re you are in town at an auspicious time because what’s starting to happen is normal life is starting to reassert itself in these interesting little rhythms. Somebody’s got a bill on the dreamers. Somebody’s talking about health care. Somebody’s doing this. Washington is getting back to itself because I don’t think that we appreciated you everybody here knows about boiling a frog.

 

If you put a frog in a pan of it is said and I have not done this if there are any animal lovers here. I did not do that. But if you put a frog in a pan of water and you increase the temperature one degree at a time, since it does not have a very good hypothyroid, it doesn’t have a good temperature regulator, it will just sit in that water if you increase the temperature slowly enough until it dies, till it boils. So how do you boil a frog? Very slowly.

 

We had not noticed the temperature of the water because it was just life here. Right? The Mueller report hung over everything. Now it still hangs. It is still there.

 

And make no mistake, if you’re a Republican, there are bad days still ahead Because what will come out when the totality or the whatever we get out of the report comes out, there will be things that will not be flattering or good for the president. That is a guaranteed bona fide thing. Some of what they did wrong was nincompoopery. Right? There was some real nincompoop moments in that 2016 campaign.

 

The Trump Tower meeting with the Russians, like, bro, you just don’t. You just don’t. Hillary Clinton would have maybe had somebody take the meeting, but she would have been all new phone. Who dis? I don’t have that’s not not me.

 

I wouldn’t do that, but call Ray, my lawyer. He’ll talk to you. There were nincompoop things that they did, and then maybe there were some sleazy things that they did. Roger Stone is a sleazy person, and he prides himself on his sleaziness. So maybe there were some sleazy things that they did.

 

There will be a couple of unfun days ahead when the full report comes out, but for the next 2 weeks or so, they’re clean. Of course, the the president is using the clean moment to drive a bus off the cliff on health insurance, which is just for Mitch McConnell and for the Republicans in the senate. It’s like, are you today? Really? Like, you didn’t wanna take a week to enjoy it?

 

You didn’t want a week clean? Like, no. Right back into the mess immediately. Look, the question for Congress, the question for voters, how weird do we want things to be? Things have been pretty weird for a while.

 

Right? And you can say that things have been pretty weird since 2,008. We’ve been in change cycle after change cycle. Flip it over. Flip it over.

 

Back and forth. Big wave elections pitching people back in and back out because there’s all this populist energy in the electorate. People are aggravated. They’re they they’re so mad. They are just so mad.

 

I have a friend who is, I think you would say, unlucky at love. Is that what we would say? I would say he’s an idiot, but I think the polite way is that you say he is unlucky at love. And he has an amazing gift for choosing bad women, man. He has he has he has good judgment in bad women.

 

And he was just in love with this girl, and she was so obviously horrible from a distance. You ever see that when one of your friends is with somebody and you’re just like, no. No. No. No.

 

No. Don’t do it. But he loved her, and she just hurt him so badly. And my other buddy said to him one time, because he’s nicer than I am, and he said, you know, they don’t sell milk at the Home Depot. They don’t sell milk at the Home Depot.

 

And I thought, wait a minute. So if I go to Home Depot today and I say, I would like a gallon of whole milk, please. They’re gonna say, oh, that’s I understandable mistake, sir. We do not sell milk or any dairy products here. In fact, this is a hardware store.

 

Okay. Fine. If I leave and come back the next day, they’re gonna say, oh, you’re special. Okay. Well, this is a hardware store, and we have 10p nails, and we have drywall screws.

 

We can do all kind of stuff for you, but we do not sell milk or food here. If I come back the 3rd day and stage an angry protest in the parking lot, now what am I? American politics. Now that’s what I am. We have a problem, and the problem is cultural, not political.

 

It’s cultural, not policy. We do not we we’ve never been richer. We’re shockingly rich. We’ve never been more powerful. We’re amazingly powerful.

 

We are at peace. Crime rates are at multigenerational lows. People are healthy. We have equality to a degree that American has not experienced before. Life is good, but we’re so unhappy.

 

People are so angry, and they’re yelling at each other all the time. So the question for politicians, the question for voters going into 2020 is pretty straightforward. How mad are we still? How angry are we still? The root of that anger is pretty simple.

 

In town, I grew up in Wheeling, West Virginia. Actually, that’s that would be putting on airs. I grew up in Clinton, West Virginia. If you go where I grew up and you go to small communities across the United States and you go to inner cities in big cities in the United States, what’s the problem? There’s no social capital.

 

There’s no access point. Right? Families do much better when they’re in healthy communities, when you have weak communities and then weak families and the bottom falls out of everything. Right? If you have strong communities and strong families, when the economy is bad, what do they do?

 

They keep people up. They lift people up. They stick together, and you can get through the bad time because of your strong community. Now when the economy when the community falls apart, if you have a tough time on the cultural side, a strong economy can still balance things out. What do you do when both are down?

 

Now for a brief message. We’re back again with Audrey Carmichael of 6 Disciplines Consulting Services. We’re gonna talk today a little bit about Lean 6 Sigma. Audrey, can you share with us what is Lean, and can you give some examples of how Lean can benefit a commercial laundry? Sure, Jason.

 

What we think of today as lean has its origins in the automotive industry at Toyota, where it’s known as the Toyota Production System. Since then, it’s evolved to include many tools and best practices. Distilling it down to its essentials, Lean’s focus is utilizing the talent and creativity of all workers and eliminating waste in processes. Even though Lean started out in manufacturing, its principles can be used in all industries. For example, in the last 10 years, the health care industry has been using lean extensively.

 

Commercial laundries can definitely benefit from a lean program. It gives you a framework to evaluate all your processes and make sure they’re running as efficiently as possible and producing the quality output they should. Commercial laundries use lean in lots of ways to manage their inventory better, improve the flow through the plant, keep their equipment running longer, reducing rewashes, even improving the interface between departments. At 6 disciplines, we started a laundry lean training and coaching program to help our laundry clients learn more about lean. That sounds great.

 

How do you recommend laundries implement lean? When I implement laundry lean for a client, I’ll go down 2 paths simultaneously. I’ll focus on changes in the plan, creating visual management systems in a program to improve their processes. And the second path is creating structures for engaging the workforce and continual improvement efforts. Typically, the visual management system will be through a system called 5 s.

 

5 s is a classic lean technique to improve workspaces. It helps you define the flow of work through an area, organize it so it’s as efficient and safe as possible, and keep it operating that way. Another component of the visual management that I teach is integrated with a daily coaching technique so that each department has clearly posted goals and results and has improvements they’re working on every day. The other part of lean I start out with is creating a culture of continuous improvement. We train the workforce on problem identification, root cause analysis, basic data analysis, and working in cross functional teams to tackle problems that come up.

 

We don’t want employees just to accept the status quo. Before launching the lean program at a client, I’ll conduct training. Usually, the first group includes production managers and supervisors. The executive team should also be trained early on. Like any initiative in a company, support from the upper management is critical.

 

Ideally, the executive team will have a good strategic plan in place so that the lean projects align with their operational objectives. Are there benefits for frontline employees as well as managers or the CEO? For frontline employees, they’re empowered to identify and help solve problems and make improvements in their daily work. For managers and the CEO, higher productivity, lower costs, and better customer service can be achieved. If a company doesn’t do follow ups after the original training is completed, does the positive impact deteriorate over time?

 

It can. But when a commercial laundry has really implemented lean, it becomes part of their DNA, just the way they do things. But to make sure the changes stick, I recommend 3 remedies. 1st, the best follow-up is continuing to implement lean principles in the organization and keep running lean improvement projects. 2nd, within each lean project, the last step is to institute a control plan to make sure the changes stick.

 

This could include writing new SOPs or changing the layout of an area. If this isn’t done rigorously, there is a tendency to backslide on the gains. 3rd, as a part of onboarding, make sure new employees learn the lean principles you’ve put in place. And I’d just like to add that the real power of lean thinking is that it’s not only a set of tools. It’s a mindset that focuses on the customer and using the talent of your workforce to keep striving for perfection.

 

We’ve heard about lean and 6 Sigma and lean 6 Sigma. Can you explain the differences to me? Sure. While Lean has its origins in the Toyota production system, 6 Sigma originated in the United States at Motorola. If we were to use a simple definition of lean to reduce or eliminate waste, we can simply define 6 Sigma as a way to reduce or eliminate variation in processes.

 

But these oversimplifications aren’t all that important. Both Lean and 6 Sigma focus on delivering excellence to the customer. In practice, one difference is that 6 Sigma deployments tend to focus more on statistical analysis and a structured project management approach. Many organizations choose to use a 6 Sigma project management approach when a problem is very large and complex, and little is known about possible causes. Lean 6 Sigma integrates the two approaches and teaches practitioners to use the toolset and analyses that best match the objectives at hand.

 

I think the key is to work with a coach who can help guide you. As a Lean 6 Sigma black belt, I’ve had over 200 hours of classroom training and run dozens of projects. Working with someone like me can help you out a lot to determine the best course of action to take. Tell me about some lean training or work you’ve done in the commercial laundry industry. The training I’ve conducted for commercial laundries is a 2 to 3 day course that focuses on practical use of lean methods and tools.

 

This is my laundry lean yellow belt training. This course covers all of the fundamental lean methods and has active exercises for students to practice on their own processes. After the class is over, I’ll coach and advise on the projects the students are working on. I’ve also led lean projects for clients without having a training class. For example, with one client, I’ve done a process mapping and analysis to improve their linen inventory.

 

We pulled the office service and production folks together, identified some weaknesses and gaps in the process, agreed together on solutions, and wrote new SOPs together as a team. Is there a place in Lean 6 Sigma training for safety or incident prevention as well as production? Absolutely. Lean 6 Sigma techniques can be applied to improve safety programs. The structured steps in a project will help you focus your efforts will it have the most impact.

 

You’d follow the problem solving method to set a goal, look at what data you have available, determine root causes, make the changes, and monitor the results. Also, if you’ve deployed the 5 s system, you can add safety walk throughs as a regular part of your lean program. And where can our listeners find out more about laundry lean? Any of your listeners can contact me directly. My email is acarmichael@6dconsulting.com.

 

You can find me on LinkedIn or on the 6 disciplines consulting website. Thanks again for coming on the show and talking with us more about Lean 6 Sigma. Thanks, Jason. Now back to the episode. What do you do when you have low social capital and the local economy is weak?

 

Well, in 2016, there was a husband and wife or 2015. There’s a husband and wife. They’re they’re demographers. They’re sociologists. They won a Nobel Prize for identifying something.

 

So life expectancy is how long you live. Morbidity and mortality is how soon you die. Right? So in a healthy society, you want life expectancy going up, and you want morbidity and mortality rates going down. That’s what you want.

 

And they’re looking at all of the lines are doing the right thing. All falling down except for one group, white dudes over 40. And it flattens out and it starts climbing and it starts climbing and it starts climbing. So they wanted to know why. Now we all understand this and take this for granted now because it’s just part of the conversation.

 

What was the cause? What was behind all that? Overdoses and suicides. America has finally started paying attention to its drug problem because now people who now now affluent people, now the people at the top of the food chain, sociologically speaking. So here are white men, which are supposed to be the apex predators in our Darwinian culture.

 

Right? They’re killing themselves, and overdose is just suicide by another name. So all of a sudden, we start paying attention. What’s behind that hurt? What’s behind the damage that’s going on?

 

Yeah. It’s the drug companies. Yeah. It’s access to heroin. Yeah.

 

It’s Fentanyl. Yeah. It’s a bunch of stuff. But what it is underneath is despair, and what it is underneath is disconnection, and what it is underneath is that low social capital we’re talking about. The anger you see in politics, the outrage you see in politics, what you see the hatred that you see in politics.

 

Now it wasn’t nice before. I’m not saying it was nice before. I’m not saying it was a tea cake party before, but I am saying that what we’re seeing now is different. It’s worse, and it’s scary. Who here has seen Saving Private Ryan?

 

Everybody. Thank goodness. Otherwise, I would have to leave. So at the end of the movie, if you haven’t seen it, they save Private Ryan. Sorry.

 

But at the end of the movie, Matt Damon is holding Tom Hanks as he’s dying, and they’re there in this, you know, village and the shrapnel and everything, and Tom Hanks is dying in his arms. And Matt Damon says, is there anything I can do for you that would make this better? Like, and he’s thinking, like, get you some water or prop your head up. And what does Tom Hanks say? Does anybody remember?

 

Earn this. Earn this. This is a country that conquered Western Europe 2 times and only asked for enough ground to bury our dead. Pretty amazing. This is a country for all of our weaknesses and for all of our foibles and all of our mistakes has lifted more people out of oppression, has lifted more people out of poverty, has done more.

 

The Pax Americana, don’t kid yourselves. We are an empire, and this has been an empire of peace in a way that no empire in history was. Are we worthy? Do you feel like what we’re doing now as a culture and as a society and in our conversation is worthy of those sacrifices? Right?

 

Are we earning what the people paid in the past for all of the bloodshed, for all of the heartache, for all of the bravery, for all of the pain? Are we living up to that? Not even close. Not even close. We’re treating it like it’s a thing of no value.

 

Right? We’re we take all of these centuries of struggle and suffering, and we say, I don’t wanna deal with that right now because I really wanna get back on Twitter and tell that guy that he’s a real no. No. No. No.

 

And if if as soon as I as soon as I’m done hating these people, I’ll be, well, no. Then I’ll think of some other people to hate. It’s not healthy, and it’s not good for us. But the populist moment that we’re in when we talk about populism, we’re talking about grievance. You’re talking about a subgroup in a community that feels like they’re being victimized by another group.

 

That’s what all populism is. Populism is the politics of grievance. I am angry at you for what you’re doing to me. Populism can be economic, Bernie Sanders. Right?

 

Bernie Sanders and Elizabeth Warren are economic populists. They say, you have unfairly rigged the game against my people, and now we’re coming for you with the pitchforks. Donald Trump is a cultural populist. Right? When he says, no kneeling at the football game.

 

I’m gonna make you say Merry Christmas. He’s saying that elites and others are putting his people down and that that’s not fair and he’s gonna fight back against them, that the game is rigged against you, the press and all it’s all against you. And when he’s talking to middle class white dudes who already feel disconnected and they feel afraid about change that’s going on, about what this is doing to us, Mark my words. This is changing us more than Henry Ford’s Model T. This is changing us The way we consume news, the way we talk to each other, this is changing us in more profound ways than almost anything.

 

This second machine age, this information age that we’re in is changing everything about us and how we do business, and it makes it very easy to find a group of people who feel aggrieved or angry. Now we’re looking around the world, and what’s happening is is that people get connected. And originally, remember what we said, oh, it’s gonna be unicorns and rainbows, and people get together, and they’ll share recipes and baseball cards, and it’ll be great. And then what did we get? Oh, the bad people will also connect with each other.

 

The worst of the worst will also connect with each other, and the hatred will be there. What we’re watching around the world right now is the very beginning of the revolution in our politics and in our culture that’s being brought about by social media and these damn telephones that we carry around in our pockets. How is that gonna play out in the United States? Are we at the beginning of a succession where we get extreme after extreme after extreme? That’s a that’s a serious possibility.

 

A serious possibility for the United States is that we have avatars of different aggrieved groups that take turns bashing each other’s heads in. Right? Choose your fighter, and here comes my guy. Because that would mean that we are at the end of the politics where we try to convince each other of anything. We may look back at George w Bush as the last guy who really tried to build consensus because by and Obama did in 2008.

 

By the time he got to the 2012 reelection, it was like, there’s no talking to you people. I’m not even gonna try. I’m gonna focus on my base. I’m gonna get out the vote, and we’re gonna do it. And Mitt Romney is a vampire, and he can’t be trusted, and that’s that’s all there is.

 

So just moving on. Donald Trump said, I can take that and do it 10 times more intensely. Right? And Donald Trump has an interesting message. He says, I don’t really care if you like me.

 

I’m not a very likable guy. I’m a tough guy. I’m kind of a mean guy, but I’m your tough mean guy, and I’m gonna go beat their brains in. And there’s a lot of people that’ll stand up for that. And if we are in an era where that’s what we’re headed for, which is one after another to come forward, then we’ve got a serious problem.

 

Because right now, we’ve got a third, a third, and a third. Got a third of the people that would never vote for a Democrat no matter what. We got a third of the people that would never vote for a Republican no matter what. Then we got about a third of the people that exist on some spectrum between occasionally voting Republican or occasionally voting Democrat. Those are the that’s what we call the governing third.

 

They get to decide. Well, they’re now left out. They’re now left out of the discussion because who cares what you if if what you think is that we should be nice and try to negotiate and agree, what’s the headline there? Where’s the clickbait there? We were just talking about this.

 

How many the way that the Democrats won control of the house again was with moderates in suburban districts. That’s how they got the control of the house back. Alexandria Ocasio Cortez’s district is going to be represented by a liberal democrat no matter what. That’s what her district is. Eliana Mar’s district is going to be represented by a liberal democrat because that’s what her district is no matter what.

 

Where they won and where they gained seats was with moderates. Where they won and where they gained seats were in places where saw there was softening support for the Republicans, especially among suburban women, and they ran candidates that matched up. But that’s a boring story. Right? That’s not an interesting story to tell, which is, marginal shift in center of party, you know, Canadian initiative deemed worthwhile.

 

So what gets attention, what gets the heat and light, and these fresh women fresh men, fresh women in the house know that. The attention is for the bad stuff, for the loud stuff, for the angry stuff, for the knocking stuff over stuff. That’s what gets you looked at. And what Republicans are watching now remember how Democrats love Donald Trump at the beginning? It’s so great.

 

He can’t ever win. He’s so ridiculous. His policies are ridiculous. He’s ridiculous. He doesn’t even know what he’s talking about.

 

He lies all the time. He’s a joke. When Joe Scarborough was trying to feed the Republican Party, Donald Trump, in little bite sized pieces every day, democrats loved him. He’s great. And then he won.

 

They’re terrified. Oh my gosh. Republicans right now think they love AOC. They think they love what’s going on inside the left wing of the Democratic party. There is a lot of reason that they shouldn’t.

 

I promise you this. Free stuff is super popular. Free stuff is super duper popular. When you say to people, I’m gonna give you everything you want, and I’m gonna give it to you by taxing billionaires. How popular is that?

 

You know that we’ve tested different ideas. Elizabeth Warren had a 70% tax on income above $10,000,000. Do you know how popular that was? 3 quarters of Americans. Half of Republicans supported the plan.

 

One of the things that we have to remember, Americans will elect very liberal people. They will elect very conservative people, but they’re always electing a person. They care much less about ideology than you think. And if it sounds good and they like who’s selling it and they feel good about it, they’ll go for it because they don’t spend a lot of time sitting around. That that they’re persuadable for a reason because they don’t spend that much time thinking about it.

 

Right? So they’re persuadable for a reason, and if you package it well my point is we got the fever. Right? You can feel it. It’s out there.

 

People are wild. And how long we stay wild basically depends on this. In In the period of time in the United States between Dealey Plaza, November 22, 1963, and the fall of Saigon on the 2nd April 1975 was not a good time. We did not have a good run. Assassinated the president, assassinated his brother, assassinated Martin Luther King, assassinated Malcolm x, tried to kill George Wallace.

 

George Wallace won electoral votes, riots in more than a 100 cities. Kent State, the federal government perniciously lied about Vietnam over and over and over again. We lost. We left in disgrace. We left our allies behind.

 

We failed. That was 12 years. That was less time than it is between now and 9:11. It was bad, man. It was bad.

 

My point to you is there is going to be some amount of hurt that we’re gonna have to experience before we start acting like ourselves. Right? There’s some amount of pain that a culture that this culture particularly has to go through before people get ready, before they’re willing to be willing, willing to try and willing to care and willing to listen and willing to reach out a little bit to make things a little bit better. We’re not there yet. My hope is we don’t have to go too far down the rabbit hole to to have it hurt enough for us to wanna get better.

 

Everybody in this room knows we’re not worthy of what we should be right now, and I’m just telling you, pray, cross your fingers, rub your lucky rabbit’s foot, whatever it is, that the correction that we need will not be too painful of 1 because it’s out there, And we gotta we have to be thinking about those consequences as we go. Okay, guys, gals. Thank you so much for having me. I really enjoyed talking to you. Thank you.

 

In order to effectively represent your company and the linen uniform and facility services industry on Capitol Hill and in state capitals across the nation, TRSA needs your help. TRSA’s political action committee or TRSA PAC helps the industry present a united front on important legislative and regulatory issues at both the federal and state levels. For more information on contributing to the TRSA pack, contact TRSA’s vice president of government relations, Kevin Schwab, atkschwalb@trsa.org. Thanks again to our sponsor, 6 Disciplines Consulting Services. And as always, make sure you subscribe, rate, and review our show on iTunes, Google Play, and Stitcher.