2-part document for hoteliers and outsourced laundries that handle their work. Loss Reduction Guide reveals warning signs and guides strategy implementation for linen loss control, including improved inventory practices such as increased reporting/benchmarking and taking advantage of the expertise of outsourced linen services. Benchmarking Study reports on 2019-20 landmark research project to establish key benchmarks to improve the efficiency of hospitality laundry and linen services. Individual properties can compare by segment, size and location their practices against national norms, facilitating quality improvement and cost control.