David Cottrell and Eric L. Harvey
The Manager’s Communication Handbook will allow you to connect with employees and create the understanding, support and acceptance critical to your success. It will introduce you to the four key dimensions of communication and teach you how to eliminate communication static. As a bonus, the book contains 44 tactical and practical tips that address the most common forms of static found in phone and voice mails, e-mails, memos, meetings, presentations and feedback.
